About Software-Planet Online Portal


Dear Customer, you have reached to e-commerce portal of Al Hosani Computer

Al Hosani Computer LLC was established in year 2000 as a consumer electronics distribution company in the GCC. Our traditional business model was based on direct supplies to GCC Hypermarkets such as Carrefour, Lulu, Sharaf DG, Jarir Bookstores and many others. The best-known products were top rated games from EA, Ubisoft, Vivendi, gaming accessories from BigBen, DreamGear, Pelican Performance. In 2007 the Company became authorized distributor and republishing partner of Kaspersky Lab adding renowned Kaspersky Antivirus and Kaspersky Internet Security to its distribution range. 

Consumer electronics distribution remains the main business of the Company. We distribute across the Middle East and Africa operating from our offices in Dubai, Sharjah, Riyadh, Johannesburg and Nairobi and through distribution partners in each country. Our top selling brands are currently Corel, e-Blue, Intuit, Kaspersky Lab, Syma and Wacom

Al Hosani Computer has opened a b2b division in 2007 to serve to fast developing Middle East market of business software. We specialize in OCR and document processing (ABBYY, Nuance), Graphic Design (Corel, Adobe) software.

The Company has a special focus in network security products and services (Acronis, Group-IB, Infowatch, Kaspersky Lab, Security Code, SolarWind) We provide top of the range endpoint security solutions, solutions for preventing and investigating high-tech crimes and online fraud, cloud security and mobile security solutions and DLP.

More than 2000 corporate clients in the Middle East trust us to protect their operations and information from today’s most advanced security threats–a trust we earn every day. Al Hosani b2b sales and technical teams are comprised of dedicated cyber security professionals who can take the responsibility for your digital security at any level of complexity.

This e-portal is designed both for personal customers shopping for retail products, and business customers (resellers) looking for B2B products.

Retail customers are welcome to do online shopping with us to enjoy our famous low prices, and incredible offers and deals.. We pursue complete customer satisfaction policy – if you don’t like the item for any reason just return it to us in the original factory packaging and get your money back (see more on Returns). You are encouraged to visit our partners online stores as well to shop for more products variety.

Business customers (Resellers and online Retailers) are welcome to register with us and open an account to be able to get reseller pricing, and conveniently place and receive orders online (for software orders). Resellers may opt for sighing up to our Affiliate program to receive good commission by referring the customer to our online store.

Resellers will receive special reseller prices depends on the volume of the prospective order, and can further negotiate the prices online with our online sales representative.                                                                                                                                                                                                                                                                                                                                                                     

Delivery information.

We sell both retail packed and downloadable software. When you buy downloadable software you will receive a download link and serial number. Al Hosani Computer will send the order delivery to the user's e-mail address specified during the ordering process.

For physical goods delivery we have made a contract with Aramex, please review Terms and Conditions for more details.

 

Methods of payment.

We accept all major credit cards, PayPal, Cash on Delivery (in UAE only), and Telegraphic Transfer (for b2b orders only) We are not storing credit cards information on our portal – payments are redirected to our branded page with PayPal or 2Checkout. 2Checkout is the leading USA- based online payment system offering international options, and a branded experience while maintaining the highest level of security and fraud protection. Customers are always concerned about their personal data when checking out online. 2Checkout’s PCI Level 1 Compliance is the highest level in the industry and protects our customers from online threats. 2Checkout have an aggressive Fraud Prevention program to keep you protected. 2Checkout three tiered protection strategy uses over 300 variables to identify fraud.

Reseller may wish to pay by means of wire transfer, or cheque for the big orders. Select this option when you have finalized your order online, we will email to you the pro-forma invoice, and advise when we have received your payment  so we can proceed to delivery.

Retail customers will find on our site probably the best prices in Dubai market on the genuine products from the renowned brands, and We highly value our customers' feedback, and will promptly address any customer service issues that you may have. Our Customer Service Department is open Saturday through Thursday, 9.00 to 1400 and from 15.00 to 18.00 UAE time GMT+4 (closed on the UAE official holidays). You may reach our Customer Service Department by Phone, Fax, or the Email.

CLICK HERE to send a Customer Service Email.
If your request is sent during the working hours, you usually will get a call back or email response within 24 hours.

Customer Service
Phone: +971-6-575 444 3 * Fax: +971-6-575 444 9